iGENT · AI REPRESENTATIVE
Every call qualified before it reaches a rep.
Confinality’s iGENT answers the line, works out whether the call is sales or not, and routes it — in about 40 seconds. Not an IVR. Not a person.
Consistency
Reliability
Listen first
The Confinality revolution
Meet the iGENT. It’s your best resource for call qualification — not an inefficient IVR, not a human, but an AI-driven step up in efficiency and cost. Here it is on a real call.
Audio demo · Inbound qualification
Product demo · iGENT overview
The cost of a bad call
Is your sales contact center facing these?
An IVR that frustrates callers
Menu trees waste the time your team could spend closing deals — and callers hang up.
Paying lead-gen for irrelevant calls
You’re billed for calls that were never going to convert into revenue.
Reps stuck on non-qualified leads
Your strongest closers spend the day on calls that belong somewhere else.
Abandoned calls
Every dropped call is money left on the table and a competitor’s gain.
If yes, you’re losing thousands of dollars every single day.
What iGENT brings
The solution to all of it
iGENT is an AI representative built to lift your contact center’s efficiency and margin. Whether you need rapid sales / non-sales sorting or a warmer customer experience, it’s trained to deliver — up to 99% accuracy* at the best pricing on the market.
No hardware required
Reduced call load
Seamless integration
24/7 tech support
Real-time dashboard
Consistent and reliable
Rapid call handling
99% accuracy*
Before / after
Step into superior efficiency
The same call volume, sorted differently.
Without iGENT
With iGENT
Reporting
Keep profitability in plain sight with the real-time dashboard
Built with
Our partners
Plans
Pricing
Pay for qualification, not for calls that were never going to close.
Basic call qualification
Inbound · minimal interaction · up to 6 responses
$1.5/hr*
Optimize your contact center’s efficiency and profitability.
- Sales or non-sales identification
- Call forwarding
- Key metrics on the dashboard
Performance
- Qualification time
- 40s
- Response
- <3s
- Filtering efficiency
- 97%*
Advanced — Intermediate
Inbound · enhanced experience · up to 12 responses
Custom
Elevate every interaction to lift customer experience.
- Sales or non-sales identification
- Greetings, reiterations and more
- Company introduction and intent confirmation
- Call forwarding
- Call transcription
- Key metrics on the dashboard
Performance
- Qualification time
- 60s
- Response
- <2.5s
- Sales efficiency
- 98%*
Coming soon
Advanced — Premium
Outbound · enhanced experience · up to 16 responses
Custom
Redefine outbound calls with leading experience and accuracy.
- Sales or non-sales identification
- Advanced responses, greetings to farewells
- Company introduction and intent confirmation
- Sentiment analysis and conversion probability
- Call transcription
- Key metrics on the dashboard
Performance
- Qualification time
- 90s
- Response
- <2s
- Sales efficiency
- 98%*
Coming soon
* Figures based on internal testing. Actual results vary by call mix and volume.
In production
Our clients
Call centers we’re already revolutionizing.
Stay ahead with every dial.
iGENTs identify quickly whether a call is worth your time. Your best reps focus on closing, everything else gets wrapped up — and for calls in the grey area, the iGENT steers the conversation until the intent is clear.