About Confinality
Where innovation meets excellence.
We’re reshaping the contact center landscape with iGent. Our AI sales representatives make sure every call isn’t just answered, but qualified — so the calls that reach your team are the ones worth taking.
Choose the future of contact centers
Explore Confinality
Beyond traditional call filtering
Engineers, not resellers
A team of innovators drawn from the world’s tech epicentres. At our core, AI and deep learning specialists reimagining contact center interactions so every touchpoint is precise.
Efficiency you can measure
To empower authorized retailers and contact centers to reach high efficiency, profitability, and scalability — without adding headcount to do it.
What you actually get
- 99% accurate filtering*
- Seamless integration with your CRM
- 24/7 unwavering performance
Values
Our core values
Unwavering customer focus
We’re dedicated to the success and efficiency of our customers, working to understand and meet their specific needs.
Compassionate care
Our commitment goes past business metrics — we care about the wellbeing of our customers’ businesses and their clientele.
Steadfast privacy and security
Upholding the privacy and security of our customers and their clients is a non-negotiable standard here.
Pursuit of excellence
A constant quest for precision, because operational efficiency is the whole point of what we sell.
Our technology
The engine driving our iGents
Powered by Natural Language Processing and Automatic Speech Recognition models, our iGents are trained on thousands of hours of industry-specific call data. That’s what produces accurate reads of caller intent. They run on our partners’ high-speed, secure infrastructure, so your callers get a consistent experience on every line.
Team
Our team
Shayan Sohail
Co-Founder & CEO
Eight years at the forefront of nanotechnology innovation, with over 80 patents worldwide. His route into machine learning began with a Harvard course on TinyML, and the need to make large language models faster and more affordable. His mission: democratize AI while keeping ethics at its core.
Nofal Khan
Co-Founder & CTO
Degrees in mechanical and nuclear engineering, and a self-taught programmer and DevOps engineer behind every line of code in the product. He started out building stock-trading bots in 2020. His strength is reducing complicated logic to something simple that holds up in production.
Abdaal Khalid
Co-Founder & COO
An electrical engineer with a portfolio of consumer products built alongside tech teams across Asia, Europe, and the US. His engineering is grounded in a customer-first approach: seamless, affordable, robust. A natural leader who draws the best out of his teams.
Built with
Our partners
In production
Our clients
Call centers we’re revolutionizing.
Choose Confinality.
See what your call mix looks like once every call is qualified before it reaches a rep.