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Let’s revolutionize your call center
Tell us your call volume and we’ll show you what qualification does to it. Free 7-day trial, no hardware to install.
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405 W. Greenlawn Ave, #G11
Lansing, MI
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FAQs
What exactly is Confinality’s service?
We provide iGents — AI representatives for your sales contact center. They handle and qualify your sales calls: fast (within 40 seconds), efficient (up to 99%), and far cheaper than staffing the same work. You monitor their actions and key stats on a real-time dashboard.
How does call qualification work?
iGents answer your incoming calls, talk to the caller, and work out whether it’s a potential sale. If it isn’t, they close the call politely. If it is, they transfer it to your sales team. All of it inside 40 seconds.
How is this different from other call qualification services?
Unlike an IVR, iGents actually talk to the caller to understand intent. They filter out non-sales calls without dropping potential sales — and callers report feeling listened to rather than routed. Up to 99% accuracy in 40 seconds.
How hard is it to integrate with our existing systems?
Our platform is built to work with all contact center systems and fits into your existing infrastructure. Our technical team works alongside yours through the transition.
How secure is the platform?
AES-256 encryption and TLS protect data in transit and at rest. Multi-factor authentication and access controls prevent unauthorized access, and we run regular vulnerability assessments and penetration testing. We keep a dedicated incident response team and follow established cloud security frameworks.
How much does it cost?
Our inbound basic call qualification iGent starts at $100 a month for 40 hours a week. Full details are on the pricing section of our homepage.
Do you offer a free trial or demo?
Yes — a 7-day free trial so you can see the results on your own call traffic before committing.
What support do you offer after integration?
Round-the-clock support. Our team is on standby for any issue, so service stays uninterrupted.
How are updates and upgrades handled?
Updates deploy in real time through our cloud infrastructure — no manual work on your side and no service interruption. You’re always on the current feature set and security patches.
How does this improve our sales process?
Typically only about 20% of affiliate calls lead to sales, but you pay for all of them and your team handles all of them. iGents answer every incoming call and identify within 40 seconds whether it’s a sale — so you stop overpaying affiliates and cut your team’s call workload by over 70%. Your top agents work only the calls that can close.
Can we track iGent performance?
Yes. The dashboard gives detailed analytics on screening performance, the insights gathered, and the effect on sales efficiency.
Do you store our call data?
We retain data only as long as needed to process and deliver the analytics on your dashboard. Call recordings may be used to improve our models, but identifiable data such as caller identities and contact details is protected and never misused.
