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Confinality provides iGents, your AI based representatives for your sales contact center. They will handle and qualify your sales calls for you. They are fast (qualify calls within 40s), they are efficient (up to 99%), and they are 500% cheaper than your traditional staff. Plus, you can also monitor their actions and essential stats on a user-friendly, real-time dashboard.

1. iGents answer incoming calls for you. They talk to your callers and figure out if it’s a potential sale or not. If it’s not a sales call, iGents politely end the call. If it is a sales call, they transfer the call to your sales experts to close the deal. And all of this happens in just 40 seconds with up to 99% sales

Unlike traditional systems (IVRs), our iGents actively engage and talk to the callers to truly grasp their intent. They’re designed to sift out non-sale calls and ensure potential sales aren’t missed. The best part? Callers appreciate interacting with iGents, feeling genuinely listened to. And this all happens in just 40 seconds with up to 99% accuracy.

Integration is a breeze with our platform. Designed to be compatible with all contact center systems, our solution seamlessly melds into your existing infrastructure. Our technical team will be by your side throughout the process, ensuring a hassle-free transition. 

Our platform has the top of the industry security protocols in place. We implement advanced encryption techniques, including AES-256 bit encryption and TLS protocols, to ensure data-in-transit and data-at-rest protection. Utilizing multi-factor authentication (MFA) and strict access control measures, we prevent unauthorized access. Regular vulnerability assessments and penetration testing further fortify our defense mechanisms. With a dedicated incident response team and adherence to top-tier cloud security frameworks, we ensure the utmost protection of your data. 

Our inbound basic call qualification iGent is just for $100 a month (40 hrs a week). For more details, visit pricing on our home page

Yes, we offer a 7-day free trial/demo for potential clients to experience the benefits of our solution first-hand. 

Post-integration, we offer comprehensive, round-the-clock support. Our dedicated team is always on standby to assist with any concerns, ensuring uninterrupted service and consistent performance. 

We’ve streamlined the update process, making it seamless and intuitive. Relying on the dynamic capabilities of cloud infrastructure, updates and upgrades are deployed in real-time to your system without any manual intervention or service interruptions. This ensures you’re always equipped with the latest features and fortified security measures. 

Typically, only about 20% of calls from affiliates lead to sales, yet costs are always more than double due to these lengthy non-sales Furthermore, your team spends valuable time handling them all. Our iGents tackle this by answering all incoming calls, talking to your callers, quickly identifying within 40 seconds whether it’s a sale call or not. This ensures you don’t overpay affiliates and reduces your team’s workload by over 70%. The result? Your top agents focus solely on sealing the deals.

Absolutely! Our dashboard provides detailed analytics on call screening performance, insights gathered, and its impact on sales efficiency. 

Respecting customer data privacy is fundamental to our ethos. We retain data only for the brief duration necessary to process and deliver vital analytics to your dashboard. While call recordings may be harnessed for model enhancement, identifiable data, like caller identities and contact details, are rigorously protected and never misused.